We are jumping for joy today because we passed our ISO 9001 audit with flying colours! Yep Planglow are now officially recognised as having the kind of systems in place that will ensure the ongoing silky smooth running of our business. Of course the actual spiel is a lot more technical than that and, seeing as you've asked, it states:  

'This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good quality products and services'.

For more information please visit ISO.org