Refunds and Returns Policy
Under our 28-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us within 30 days of the date you purchased the item and receive a full refund or exchange.
Any product you return must be in the same condition you received it and in the original packaging.
Please return the goods, along with the delivery note to:
Unit 27 C/D
Hartlebury Trading Estate
For your protection, we recommend that you use a traceable delivery service if the value of the return is more than £50.00.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive the goods back to our warehouse, we will refund the purchase price of the goods. We cannot refund postage charges.
This returns policy does not affect your Statutory Rights
If you return a Product to us because you claim that the Product is defective, we will examine the returned Product and will modify or replace free of charge or at our option, credit at the contract rate or a proportion thereof any of the Products found by you and agreed by us to be defective to a significant degree provided that Planglow Limited is notified within 28 days of the date of delivery of such defect and the defective Products are made available for inspection and collection by us.
This warranty does not apply to any Products that have been subject to misuse, abuse or prolonged or inappropriate storage, or printing errors or omissions including variations in colour or shade that have been passed or not objected to in a proof submitted to you.
In the event that we decide to credit at the contract rate or a proportion thereof any of the Products found by you and agreed by us to be defective to a significant degree, we shall notify you of this via e-mail within a reasonable period of time. We will usually process the credit due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a credit for the defective Product.