Our clients, the Royal Lancaster Infirmary’s catering team, are part of a truly forward-thinking, innovative hospital Trust. After the tragic case of Natasha Ednan-Laperpouse, this healthcare catering team made changes before the new legislation, Natasha's Law, had even been proposed.
Natasha's Law has been introduced to better safeguard allergy sufferers. It means that food and drink businesses in England and Northern Ireland will be required to include ingredient labelling on their pre-packaged food and drink offering.
To manage this process, and design and print allergen and nutritional labels effectively, they turned to LabelLogic Live, our food labelling software. Jackie O’Brien, Hotel Services Manager Catering at the Royal Lancaster Infirmary said:
“Three years ago, after this tragedy was reported, we decided we needed to give more information to our customers about nutrition and allergens.
“We were using Planglow packaging, so we talked to our account manager, Vicky about what label software was available. She gave us a demo of LabelLogic Live and showed us what we could do with it.
“LabelLogic Live is easy for the staff to use. They’re all trained up with their own logins, but it’s great because we can manage what they have access to. It took a bit of time to set up but Vicky, our account manager, supported us really well. We rolled it out in stages, which made it easier.”
With LabelLogic Live, food and drink businesses are protected no matter what legislative changes are implemented as the system updates automatically. This offers effective labelling and added reassurance for hospital caterers.
As Jackie told us:
“LabelLogic Live has allowed us to get ahead on allergen labelling. We can also add calorie values to meet CQUIN legislation. The label design software has allowed us to put the information on sandwiches that we wanted to meet current laws and preempt what will be needed. It’s quicker for printing, and the labels are clearer. It does everything we need it to at the moment. Our customers have commented on the colourful bespoke labels and that the calories are now included."
Read the full case study over on our blog.